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Privacy Policy

Last updated: April 2026
 

Overview

This Privacy Policy explains how Muhr Ceramics (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website, place an order, or interact with our services.

We treat your personal data confidentially and in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

Personal data refers to any information that can identify you directly or indirectly, such as your name, address, email address, or payment information.
 

Controller of Data

Responsible for data processing on this website:

Muhr Ceramics Yona Mühr Germany Email: hello@muhrceramics.com
 

What Data We Collect

We may collect the following types of data:

A. Data you provide directly:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Order details

  • Payment information (processed securely via providers)

B. Automatically collected data:

  • IP address (anonymized where possible)

  • Browser type and version

  • Operating system

  • Date and time of access

  • Pages visited

  • Referrer URL

C. Communication data:

  • Emails or messages you send to us

  • Support inquiries

  1. How We Use Your Data

We use your data for the following purposes:

  • Processing and fulfilling orders

  • Shipping and delivery

  • Customer support

  • Issuing invoices

  • Legal compliance (e.g. tax and accounting laws)

  • Website functionality and security

  • Improving our website and services

  1. Legal Basis for Processing

We process your data under the following legal bases:

  • Art. 6 (1) (b) GDPR – performance of a contract (orders, purchases)

  • Art. 6 (1) (c) GDPR – legal obligations (accounting, tax retention)

  • Art. 6 (1) (f) GDPR – legitimate interests (website security, analytics)

  • Art. 6 (1) (a) GDPR – consent (cookies, newsletter, marketing)
     

Hosting
Our website is hosted by a third-party provider (e.g. IONOS or similar EU hosting provider).

The hosting provider processes technical data such as IP addresses and server logs to ensure secure and stable website operation.
 

Cookies & Consent

We use cookies to:

  • Ensure website functionality

  • Enable shopping cart features

  • Improve user experience

  • Analyze website usage (if consent is given)

We use a cookie consent tool (e.g. Complianz) to manage your preferences. You can change or withdraw your consent at any time.
 

Online Shop 

We use WooCommerce to run our online shop.

When you place an order, we process:

  • Name

  • Address

  • Email

  • Order details

  • Payment information (via secure payment providers)

This data is required to process and deliver your order.

  1. Payment Providers

We use third-party payment services such as:

  • PayPal

  • Stripe / WooCommerce Payments

  • Credit card providers

These providers process your payment data independently. We do not store full credit card details.

Some providers may process data outside the EU. In such cases, appropriate safeguards (e.g. Standard Contractual Clauses or Data Privacy Framework certification) are applied.
 

Shipping Providers

To deliver your orders, we share necessary data with shipping companies such as:

  • DHL

  • Hermes

Shared data may include:

  • Name

  • Delivery address

  • Email (for tracking notifications)

  • Phone number (if needed for delivery)

  1. Analytics & Tools

We may use tools such as:

  • IONOS WebAnalytics (anonymous usage statistics)

These tools help us understand website traffic and improve performance. Data is anonymized where possible.
 

Social Media

Our website may include links or integrations with platforms such as Instagram or Pinterest.

When you interact with these services, they may collect data according to their own privacy policies.

We are not responsible for the data practices of third-party platforms.


Newsletter

If you subscribe to our newsletter, we collect your email address to send updates.

You can unsubscribe at any time via the unsubscribe link or by contacting us.

We use a newsletter service provider that stores and processes your data securely within the EU where possible.
 

Data Retention

We store personal data only as long as necessary for:

  • Contract fulfillment

  • Legal obligations (e.g. tax law retention up to 10 years)

  • Customer support purposes

After these periods, data is deleted or anonymized.


Your Rights (GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time
     

To exercise these rights, contact us at: hello@muhrceramics.com

You also have the right to lodge a complaint with a data protection authority in Germany.
 

Data Security

We use SSL encryption and technical security measures to protect your data from unauthorized access, loss, or misuse.

However, no method of transmission over the internet is 100% secure.
 

Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices.
 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

The latest version will always be available on this page.

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